Refund policy

Quick summary: Request a change-of-mind return within 30 calendar days after delivery. Eligible returns must be unused, undamaged, and include accessories. Contact us before sending an item.

Last Updated: October 21, 2026

Eligibility and issue reports

A change-of-mind return must be requested within 30 calendar days after the delivery date. The item must be unused, undamaged, and returned with its accessories. Contact us promptly about an item that is damaged, defective, incorrect, incomplete, or materially different from its description; we will review the issue and explain the next steps.

How to request a return

Email support@luvirahome.com with your order number and reason. Wait for approval and return instructions before shipping. For an approved eligible return, we provide a prepaid return label and the correct return destination. Do not send a return to the business correspondence address unless we specifically instruct you to do so.

Fees and exchanges

There is no restocking fee for an approved return under this policy. Exchanges are not offered. If you want another item, request an eligible return and place a separate order.

Refund timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

For an order canceled before shipment or under the Shipping Policy's delay option, a refund is handled without waiting to receive or inspect a returned item.

Contact

Email support@luvirahome.com or call (480) 679-7789. See the Shipping Policy.