Frequently Asked Questions
Quick summary: This store offers free Standard shipping to the 50 U.S. states and D.C.; eligible change-of-mind returns can be requested within 30 days after delivery; available payments appear at checkout. See the full terms below.
Last Updated: October 21, 2026
1. What kinds of products do you sell?
Decorative trays, storage baskets, desktop shelves, and home organizers. Each product page states the specific dimensions, material description, sale quantity, and included pieces.
2. Are you the manufacturer?
Luvira Home is the storefront through which these products are offered. We do not make a manufacturer, authorization, or origin claim here. Item-specific information is shown only when available for that product.
3. Where do you ship?
We ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. U.S. territories, freely associated states, APO/FPO addresses, and international destinations are excluded. See the Shipping Policy.
4. How much does shipping cost?
Eligible orders ship by Standard service for USD $0 with no minimum purchase. Checkout shows the rate available for your address before you order.
5. How long does order processing take?
Processing is estimated at 1–2 business days, Monday through Friday, excluding U.S. federal holidays. This is an estimate, not a guarantee.
6. How long does shipping take?
After dispatch, transit is estimated at 2–4 business days; the estimated total is 3–6 business days from order placement. These are estimates, not guaranteed delivery dates. Timing can vary by destination, including Alaska and Hawaii.
7. Will I receive tracking?
When tracking is available, we send its details after dispatch. Carrier scans may take time to appear.
8. Can I cancel or change an order?
Contact support@luvirahome.com as soon as possible. Changes or cancellation are possible only before fulfillment begins. If a shipment is delayed, we will notify you of the revised timing and let you choose to accept it or cancel for a refund. If it has shipped, see the Refund Policy.
9. What items qualify for a return?
Request a change-of-mind return within 30 calendar days after delivery. The item must be unused, undamaged, and include its accessories. Report damaged, defective, incorrect, incomplete, or materially misdescribed items promptly.
10. How do I request a return?
Email us with your order number before sending anything. Wait for approval, a prepaid label, and the correct return instructions. Do not use the business correspondence address as a return destination.
11. Who pays return shipping?
For an approved eligible return, Luvira Home provides a prepaid return label. Contact us before shipping and use the instructions we provide.
12. Is there a restocking fee?
There is no restocking fee for an approved return under the Refund Policy.
13. Can I exchange an item?
Exchanges are not offered. You may request an eligible return and place a separate order.
14. When will I receive my refund?
For an approved return, we issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may need additional time to post it.
15. What if an item arrives damaged, incorrect, or incomplete?
Contact us promptly with your order number and a description of the issue. We will review it and explain the available next steps. Keep the packaging if it may help document the issue.
16. Which payment methods do you accept?
Methods available for your order are shown in Shopify checkout before you submit payment. See Payment Information. Never email full card details, security codes, passwords, or verification codes.
17. How do I manage cookies or privacy choices?
The store's Shopify cookie banner is not currently enabled. Use Your Privacy Choices for its available opt-out request process. Read the Privacy Policy disclosures for information about cookies and other technologies.
18. How can I make another privacy request?
Email support@luvirahome.com or use Your Privacy Choices for the available opt-out process. We may need to verify your identity and an agent's authority as permitted by law.
19. How can I contact customer support?
Email support@luvirahome.com or call (480) 679-7789. Do not include payment credentials, passwords, or verification codes.
Choosing a tray or organizer
Compare the listed dimensions with the intended space and items. Check each product page for material information and sale quantity; do not assume unlisted items are included.